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Customer relationship management software (CRM software) keeps your customers loyal. Compare customer service software packages from these providers.
Information on education and training programs for customer service professionals.
Providers of customer service help desk software applications. Companies that offer web based help desk management solutions.
Customer Service web listing
Trend prediction article by Mitchell Levy, publisher of ECMgt.com.
LogMeIn Rescue provides instant, real-time remote control of a customer's PC over the web. No previous relationship with their PC is necessary.
This paper describes the business benefits and challenges of CRM initiatives.
Customer Service 203Tips. Learn how Avaya's contact center services and solutions can deliver personalized customer service, increase sales, and maximize your businesses ROI.
Customer Service 203Tips. Compare customer service software using Capterra's free, comprehensive directory.
Professional body for call and contact centers in the UK.
Article on the importance of knowing your customer base, with examples from the technology industry. By Louise Fickel, for CIO Magazine.
Article on the market for CRM systems and solutions as the business customer relationship takes center stage. By Bill Laberis.
Article discussing the origin of CRM and its evolution as a business strategy. From Computerworld.
Books, newsletters, and training tools on motivation, retention, loyalty, service skills, and management for call center professionals.
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